Call center solutions include: self service portals, email response management, live chat and etc.
Free online workforce management tools for forecasting agent staffing requirements at call centers.
Vendors of call center monitoring and management software to ensure efficient handling of inbound and outbound calls. Predictive dialers and call center software with IVR and voice broadcasting predictive dialer phone systems.
All the software required to setup a call center. Virtual PBX, VoIP phones, call attendant, on-hold player, call recording, voicemail and more.